Privacy Policy

1. U.S.-Only Availability

Our Services are currently offered for use only within the United States. We may use technical controls (including IP-based location signals) to restrict or block access from outside the United States.

If you attempt to access the Services from outside the United States, access may be blocked and certain information (such as IP address and related location signals) may still be processed for security, fraud prevention, and enforcement of these restrictions.

2. Scope and Roles (Business Service)

Cachee is a managed, stateless gateway that routes cache requests between Customer systems and Customer-controlled cache infrastructure.

Information we control (Controller/Business)

Account details, billing/contact information, and Service telemetry/usage logs we generate and use for operations, security, and billing.

Customer Data (Service Provider/Processor role where applicable)

Data that Customers route through Cachee (such as keys, commands, responses, and payloads). Customers determine what data is sent through the Service and are responsible for their own privacy notices and legal bases.

3. Information We Collect

We may collect the following categories of information:

A. Account and Contact Information

• Name, business email address, company name, role/title
• Authentication-related information (e.g., hashed credentials, MFA status where enabled)
• Administrative settings and preferences

B. Billing and Transaction Information

• Billing contact details (e.g., billing email address)
• Subscription status, invoices/receipts, payment status, and transaction metadata

Note: Payment card information is typically processed by our payment processors (e.g., Stripe) rather than stored by APPUIX.

C. Service Telemetry and Usage Data

• Request counts and rates, latency, error rates, cache-hit/miss signals
• Configuration flags and routing/optimization metrics
• Logging and observability data associated with operation of the Service
• Security events and audit logs (e.g., sign-in history, administrative actions)

D. Support and Communications

• Information you provide in support requests, emails, or other communications
• Files, logs, or diagnostic information you choose to share with us

E. Website and Device Information

When you visit our website(s), we may collect:

• IP address and approximate location signals (e.g., country/region inference)
• Device/browser type, operating system, pages viewed, referral URLs
• Cookies or similar technologies (see Section 7)

F. Customer Data Processed Through Cachee

Cachee necessarily receives and forwards requests/responses to provide the Service. Depending on configuration and your use, this may include:

• Protocol-level fields (e.g., operation type, keys, TTL/expiration metadata, response codes)
• Values/payloads in transit only as needed to transmit and route traffic

4. How We Use Information

We use information to:

• Provide, operate, maintain, and secure the Services
• Create and manage Accounts, authenticate users, and provide customer support
• Measure usage, administer Credits/subscriptions, process payments, and prevent fraud
• Monitor performance, troubleshoot issues, and improve reliability and features
• Enforce our Terms of Service and acceptable use restrictions (including U.S.-only access)
• Comply with legal obligations and respond to lawful requests
• Communicate with you about service-related updates, billing notices, and operational messages

5. Automated and AI-Assisted Features

Cachee may use automated decisioning and AI-assisted techniques to optimize routing, performance, reliability, and security. Where these features rely on third-party AI/ML services, we seek to design integrations to avoid persistent storage of Customer payload contents except as configured by Customers (e.g., optional debugging/security features).

We may change AI/ML providers and approaches over time as part of service updates.

6. How We Disclose Information

We may disclose information as follows:

A. Service Providers and Vendors

We may share information with vendors that provide services on our behalf, such as:

• Hosting, infrastructure, and content delivery
• Payment processing
• Email delivery and customer communications
• Analytics, logging, observability, and security tooling

These providers are authorized to process information only as needed to provide services to us and are typically bound by confidentiality and security obligations.

B. Legal, Safety, and Compliance

We may disclose information to comply with law or legal process, protect rights and safety, prevent fraud/abuse, or enforce our agreements.

C. Business Transfers

If we engage in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to customary confidentiality protections.

D. Affiliates

We may share information with our Affiliates for business operations consistent with this Privacy Policy.

7. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Operate our website(s) and remember preferences
• Understand usage and improve performance
• Help enforce U.S.-only access and protect against fraud/abuse

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and transaction records (including billing and audit logs)
• Comply with legal obligations
• Resolve disputes and enforce agreements

Retention periods may vary based on the type of data, our operational needs, and legal requirements.

9. Security

We maintain commercially reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Requests

Depending on your relationship with APPUIX and your state of residence, you may have certain rights or choices regarding personal information, such as:

• Accessing or updating Account information
• Requesting deletion of certain information (subject to legal and operational exceptions)
• Opting out of non-essential cookies (where applicable)
• Opting out of marketing communications (if any) using unsubscribe mechanisms

To submit a request, contact us using the information in Section 13. We may need to verify your request and identity consistent with applicable law.

11. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date. Material changes may also be communicated through the Services or by email.

13. Contact Us