Frequently Asked Questions

Getting started with Cachee.ai is simple and takes less than 5 minutes:

1. Sign up for a free 14-day trial (no credit card required)
2. Install our SDK using your preferred language
3. Configure your first cache policy using our AI assistant
4. Deploy and start seeing performance improvements immediately

Our SDK supports Node.js, Python, Go, Java, PHP, and more. Check our documentation for detailed integration guides.

Cachee.ai supports all major programming languages and frameworks:

Languages:

• JavaScript/Node.js
• Python (Django, Flask, FastAPI)
• Go (Gin, Echo, Fiber)
• Java (Spring Boot, Quarkus)
• PHP (Laravel, Symfony)
• Ruby (Rails, Sinatra)
• C# (.NET, ASP.NET Core)

Cloud Platforms:

• AWS (Lambda, ECS, EC2)
• Google Cloud (Cloud Run, GKE)
• Microsoft Azure
• Vercel, Netlify, Heroku

Our AI system uses machine learning to optimize your cache performance:

1. Pattern Recognition:

Our ML models analyze your application's data access patterns, user behavior, and seasonal trends to predict what data will be requested next.

2. Predictive Pre-warming:

Based on predictions, we automatically warm your cache with data likely to be accessed, achieving hit rates up to 96.8%.

3. Dynamic Optimization:

The system continuously learns and adjusts cache policies, TTL values, and eviction strategies in real-time.

4. Intelligent Invalidation:

AI determines the optimal times to invalidate cache entries based on data freshness requirements and usage patterns.

Integration is designed to be minimal and non-invasive. Here's a quick example for Node.js:

// Install the SDK
npm install @cachee/node

// Basic integration
const cachee = require('@cachee/node');

cachee.init({
  apiKey: 'your-api-key',
  region: 'us-west-2'
});

// Use intelligent caching
const result = await cachee.get('user:123', async () => {
  return await database.getUser(123);
}, { ttl: '1h', tags: ['user'] });

The SDK automatically handles cache misses, intelligent pre-warming, and performance optimization. No changes to your existing code structure required.

We handle plan overages gracefully to ensure uninterrupted service:

Soft Limits (80% usage):

• Email notification with usage summary
• Dashboard alerts and recommendations
• Option to upgrade before hitting limits

Plan Limits Exceeded:

• Automatic upgrade to next tier for that billing cycle
• No service interruption or throttling
• Prorated billing adjustment
• Option to downgrade for next month

Enterprise customers have custom limit arrangements and dedicated support for capacity planning.

Yes! We offer complete flexibility with your subscription:

Plan Changes:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at next billing cycle
• Pause Service: Available for up to 6 months

Cancellation:

• Cancel anytime from your dashboard
• Service continues until end of billing period
• Data export available for 30 days after cancellation
• No cancellation fees or penalties

Money-Back Guarantee:

Annual plans include a 30-day money-back guarantee with full refund if you're not satisfied.

Security is our top priority. We implement enterprise-grade security measures:

Encryption:

• In Transit: TLS 1.3 encryption for all data transmission
• At Rest: AES-256 encryption for all stored data
• Key Management: AWS KMS with automatic key rotation

Compliance:

• SOC 2 Type II: Annual third-party security audits
• GDPR: Full compliance with EU data protection regulations
• ISO 27001: Information security management certification

Access Controls:

• Multi-factor authentication required
• Role-based access controls (RBAC)
• IP whitelisting and VPN support
• Audit logs for all access and changes

Yes! Enterprise customers can deploy Cachee.ai in their own infrastructure:

Deployment Options:

• On-Premises: Full installation in your data centers
• Private Cloud: Dedicated instances in your VPC
• Hybrid: Mix of cloud and on-premises components

What's Included:

• Complete Cachee.ai platform with all features
• White-label deployment support
• Custom security configurations
• Dedicated support team
• Training and ongoing maintenance

Contact our enterprise team to discuss deployment options and pricing.

Enterprise customers receive comprehensive support designed for mission-critical applications:

Support Channels:

• 24/7 Phone Support: Direct line to our engineering team
• Dedicated Slack Channel: Real-time communication
• Customer Success Manager: Dedicated point of contact
• Technical Account Manager: Strategic guidance and optimization

Response Times:

• Critical Issues: < 1 hour response
• High Priority: < 4 hours response
• Standard Issues: < 24 hours response

Additional Services:

• Custom integration development
• Performance optimization consulting
• Architecture review and recommendations
• Priority feature development

Here are solutions to the most common integration issues:

Connection Issues:

// Check your API key and region
const cachee = require('@cachee/node');

// Enable debug mode
cachee.init({
  apiKey: 'your-api-key',
  region: 'us-west-2',
  debug: true  // Shows detailed logs
});

// Test connection
const isConnected = await cachee.ping();
console.log('Connection status:', isConnected);

Performance Issues:

• High Latency: Choose a region closer to your users
• Low Hit Rate: Increase TTL values or add more cache tags
• Memory Usage: Implement cache size limits and LRU eviction

Common Error Codes:

• 401 Unauthorized: Invalid or expired API key
• 429 Rate Limited: Exceeded plan limits (upgrade needed)
• 503 Service Unavailable: Regional outage (check status page)

Still having issues? Contact our support team with your debug logs.

We offer flexible pricing models for high-volume enterprise applications:

Volume Discounts:

• 100M+ requests/month: 15% discount
• 1B+ requests/month: 25% discount
• 10B+ requests/month: Custom pricing with dedicated infrastructure

Enterprise Pricing Models:

• Per-Request: $0.0001 per cache request (volume discounts apply)
• Reserved Capacity: Fixed monthly fee for guaranteed performance
• Hybrid Model: Base fee + overage charges
• Custom Contracts: Multi-year agreements with special terms

Contact our sales team for a custom quote based on your specific usage patterns and requirements.