Frequently Asked Questions

General / About Cachee

What is Cachee?

Cachee is a managed, AI-powered caching gateway that enhances your existing cache infrastructure. It acts as a stateless proxy that sits in front of your cache services (Redis, Memcached, Cloudflare KV, etc.) and uses machine learning to optimize routing, improve hit rates, and reduce latency—without replacing your current setup.

Who is Cachee for?

Cachee is designed exclusively for business use. It's ideal for engineering teams, DevOps engineers, CTOs, and software architects who manage distributed cache infrastructure and want to optimize performance without replacing their existing cache systems.

Is Cachee available in my country?

Cachee is currently available exclusively in the United States. The service is geo-blocked outside the US, and all data is processed and stored in US data centers. Contact international@cachee.ai to join the waitlist for international expansion.

Who owns Cachee?

Cachee is a product of APPUIX, INC., a Florida corporation headquartered at 11533 Brighton Knoll Loop, Riverview, FL 33579, United States.

What makes Cachee different from other caching solutions?

Unlike traditional caching solutions, Cachee doesn't replace your cache—it enhances it. It uses AI-powered routing to achieve 85% L1 hit rates, delivers 2.4x faster P99 latency, requires only one line of code to integrate, and is completely stateless (we don't store your cached data).

Is Cachee a replacement for Redis or Memcached?

No. Cachee is designed to work alongside your existing Redis, Memcached, or other cache infrastructure. It acts as an intelligent routing layer that optimizes how requests are handled across your cache tiers, not a replacement for your underlying cache services.

Can individual developers or consumers use Cachee?

No. Cachee is offered exclusively for business purposes. You must be at least 18 years old and have authority to bind your business entity to accept our Terms of Service.

Does Cachee have patents or proprietary technology?

Yes. Cachee utilizes proprietary AI/ML algorithms for cache optimization. Information about our intellectual property is available at cachee.ai/patent.

How can I learn more about Cachee?

Visit cachee.ai for product information, cachee.ai/docs for technical documentation, cachee.ai/blog for engineering insights, or contact sales@cachee.ai for enterprise inquiries.

Is there a free trial?

Yes! We offer a Free tier with 1,000 AI credits and 1M requests per month at no cost. You can also try our interactive sandbox demo to experience Cachee instantly (simulation only).

How It Works

How does Cachee work technically?

Cachee functions as a managed, stateless proxy/gateway that receives cache requests from your application, applies AI-powered routing and optimization logic, forwards requests to the optimal cache tier (L1 memory, L2 distributed, or origin), and returns responses to your application.

Does Cachee store my data?

No. Cachee is designed as a stateless gateway. We do not intentionally persist the contents of your cached data (keys, values, payloads) to our storage. Your data resides in your own cache infrastructure and data stores. Cachee only transiently processes requests as they pass through.

What is the L1/L2 cache architecture?

L1 (Memory Cache) is an ultra-fast, in-memory cache layer with sub-millisecond response times. L2 (Distributed Cache) is your existing distributed cache like Redis or Memcached. Cachee's AI determines the optimal tier for each request based on access patterns and real-time performance signals.

What cache services does Cachee support?

Cachee supports Redis and Redis-compatible services (AWS ElastiCache, Azure Cache, Google Cloud Memorystore), Memcached, Cloudflare KV, KeyDB, Aerospike, Hazelcast, Varnish, and other similar caching technologies.

What are the performance benchmarks?

Based on AWS ElastiCache validated testing: 85% L1 hit rate, 2.4x faster P99 latency, 1.22x throughput improvement, and 0.5ms P50 latency. Note: Actual performance varies by workload, configuration, and network conditions.

Does Cachee use AI? How?

Yes. Cachee uses AI-assisted techniques to predict which data should be prefetched, optimize routing decisions between cache tiers, learn your application's access patterns over time, and automatically tune caching parameters. We may use third-party AI/ML services.

What is "Optimization Data"?

Optimization Data refers to service-generated, non-persistent or aggregated signals used to improve routing and performance. This includes cache-hit/miss signals, latency measurements, error rates, and frequency patterns—but not your actual cached data content.

How does Cachee handle cache invalidation?

Cachee supports various invalidation strategies configurable through the dashboard or API. You can set TTL policies, trigger manual invalidation, or use pattern-based invalidation. You remain responsible for your overall invalidation and consistency strategy.

What happens if Cachee goes down?

Cachee is designed for high availability, but no system is 100% reliable. You should design your systems for resilience. Standard plans do not include SLA commitments—enterprise plans can include custom availability guarantees.

Can Cachee guarantee specific performance improvements?

No. Performance gains, cost savings, and routing outcomes vary by workload, provider behavior, network conditions, and customer configuration. APPUIX does not guarantee a specific cache hit ratio, latency improvement, availability, or cost savings.

Pricing & Billing

How much does Cachee cost?

Plans start at $0/month (Free tier with 1,000 AI credits), $199/month (Growth with 330,000 credits), $999/month (Scale with 2.2M credits), and $2,999/month (Volume). Enterprise custom pricing is available. All plans include core features.

How does credit-based billing work?

Credits are prepaid usage units consumed based on actual usage as measured by our systems. You can monitor your credit balance in the dashboard. Credits have no cash value, are non-refundable, and are not transferable.

What is Auto-Reload and how does it work?

Auto-Reload is enabled by default and automatically purchases additional credits when your balance reaches a threshold or is depleted. This ensures uninterrupted service. You can disable it in account settings, but service will be suspended if credits run out.

What happens if my payment fails?

If a subscription or reload charge fails, your service will be automatically suspended immediately without further notice until payment is successfully processed. We may retry the failed payment, and service restores automatically once payment succeeds.

Do credits expire?

Yes. Subscription credits expire at the end of each billing cycle and do not roll over. When Auto-Reload occurs, it starts a new billing cycle and those credits expire at the end of that new cycle.

Can I get a refund?

No. All fees and credit purchases are non-refundable except as required by law. This includes unused credits and partial billing cycles.

How do I cancel my subscription?

Cancel anytime through your account settings. Cancellation is effective at the end of your current billing cycle. No refunds for partial cycles or unused credits. You can continue using the service until the billing cycle ends.

Are there any taxes on Cachee services?

Prices shown are exclusive of taxes. You're responsible for all applicable taxes (sales tax, VAT, etc.) except taxes based on APPUIX's net income.

How do I dispute a billing charge?

You must notify APPUIX of any billing dispute within thirty (30) days of the charge. Contact support@cachee.ai with details. Do not initiate chargebacks for undisputed amounts.

Can prices change?

Yes. APPUIX may change pricing effective at renewal with advance notice. Current pricing is locked for customers who sign up before any price change takes effect.

Technical / Integration

How do I integrate Cachee with my application?

Integration typically requires updating your cache client configuration to point to the Cachee gateway endpoint—often just one line of code. We provide SDKs for Python, Node.js, Go, and Java. Full documentation at cachee.ai/docs.

How long does integration take?

Most integrations can be completed in under 60 seconds. Our setup guide walks you through the process step by step. Complex enterprise deployments may require additional configuration.

Do I need to change my existing cache infrastructure?

No. Cachee works as an overlay on top of your existing cache services. You keep your Redis, Memcached, or other cache infrastructure exactly as it is—Cachee just makes it smarter.

What protocols does Cachee support?

Cachee supports standard cache protocols including Redis protocol (RESP), Memcached protocol, and REST APIs for cloud-based caches like Cloudflare KV.

Is there an API for Cachee?

Yes. Cachee provides a full REST API for configuration, monitoring, management, and analytics. API documentation is available at cachee.ai/docs with SDKs for major languages.

Can I try Cachee before committing?

Yes. We offer a Free tier (1,000 AI credits, 1M requests/month) at no cost, plus an interactive sandbox demo. The sandbox is a simulation for demonstration purposes only—no real infrastructure is provisioned.

What credentials do I need to connect Cachee to my cache?

You'll need to provide credentials, tokens, network routes, and permissions required to connect the Service to your cache services. Cachee connects to your existing cache infrastructure using your provided credentials.

What data regions are available?

You can select your data region during configuration. All processing occurs in US data centers. You're responsible for selecting the appropriate region and any compliance implications.

Does Cachee support multi-region deployments?

Yes. Cachee can work with multi-region cache deployments. Contact sales@cachee.ai for enterprise multi-region configurations and custom routing rules.

What happens to in-flight requests during a configuration change?

Cachee is designed to handle configuration changes gracefully. In-flight requests complete normally while new requests use updated configuration. No data loss occurs during configuration changes.

Security & Compliance

Is Cachee secure?

Yes. Cachee implements commercially reasonable security safeguards including AES-256 encryption, SOC 2 Type II certification, and enterprise-grade security controls. However, no system is completely secure, and customers acknowledge this risk.

Does Cachee store my sensitive data?

No. Cachee is a stateless gateway that does not persist your cached data. Your data remains in your own infrastructure. We only process requests transiently as they pass through the gateway.

Is Cachee HIPAA compliant?

Cachee does not enter into BAAs (Business Associate Agreements) as part of standard service. Do not submit Protected Health Information (PHI) unless APPUIX expressly agrees in a signed writing.

Is Cachee PCI DSS compliant?

Cachee does not accept cardholder data regulated by PCI DSS as part of standard service. Do not process payment card data through Cachee unless expressly agreed in writing.

Is Cachee CCPA compliant?

Yes. Cachee provides CCPA-compliant data handling for California residents. See our Privacy Policy for details on data rights and how to submit requests.

How long does Cachee retain data?

Customer cached data is not retained (stateless). Audit/acceptance records may be retained up to 7 years. Usage telemetry is retained as needed for operations, billing, analytics, and service improvement.

Can I use Cachee for regulated industries?

Cachee is not designed for processing Restricted Data (PHI, cardholder data, etc.) without explicit written agreement. Contact sales@cachee.ai for enterprise compliance discussions.

Does Cachee encrypt data in transit?

Yes. All data transmitted to and from Cachee is encrypted using industry-standard TLS encryption.

How does Cachee handle security incidents?

APPUIX implements security monitoring and incident response procedures. We will notify affected customers of security incidents as required by law and our policies.

Can I get a SOC 2 report or security documentation?

Enterprise customers may request security documentation. Contact sales@cachee.ai or legal@appuix.com for security questionnaires and compliance documentation requests.

Support

How do I get technical support?

Support options vary by plan: Free (community support), Growth (email support), Scale (priority support), Volume/Enterprise (dedicated support). Contact support@cachee.ai or use the chat widget on cachee.ai.

What are the support hours?

Standard support is available during US business hours. Enterprise plans can include 24/7 support options. Check your plan details for specific coverage.

How do I contact support?

Email: support@cachee.ai. Chat: Use the widget on cachee.ai. For urgent enterprise issues, contact your dedicated support representative.

Is there an SLA for support response times?

Service level agreements are only available through Enterprise plans and must be specified in an Order Form. Standard plans do not include guaranteed response times.

Where can I find documentation?

Documentation is available at cachee.ai/docs, including quick start guides, API reference, SDK documentation, configuration guides, and best practices.

Is there a status page for service health?

Yes. Check our status page for real-time service health, scheduled maintenance, and incident history.

How do I report a bug or issue?

Report bugs via support@cachee.ai with details including your account ID, timestamp, error messages, and steps to reproduce the issue.

Can I request new features?

Yes. Submit feature requests to support@cachee.ai. We review all feedback, though we cannot guarantee implementation of specific requests.

Is there a community forum or Slack channel?

Free tier users have access to community support channels. Check cachee.ai/community for available forums and discussion groups.

How do I escalate an urgent issue?

For urgent issues on paid plans, email support@cachee.ai with "URGENT" in the subject line. Enterprise customers should contact their dedicated support representative directly.

Account Management

How do I create an account?

Visit app.cachee.ai and sign up with your business email. You'll need to agree to our Terms of Service during registration. Provide accurate business information.

Can I have multiple users on my account?

Yes. You can add multiple users to your account. You're responsible for role assignment, access controls, and all activity under your account.

How do I update my billing information?

Log in to your dashboard at app.cachee.ai, navigate to Billing settings, and update your payment method or billing contact email.

How do I update my payment method?

Go to app.cachee.ai, access Account Settings > Billing, and add or update your payment method. Keep a valid payment method on file to avoid service interruption.

How do I change my billing contact email?

Update your Billing Contact in Account Settings. This email receives all billing notices, receipts, and payment-related notifications. Keep it current.

How do I delete my account?

Contact support@cachee.ai to request account deletion. Note that audit records may be retained per legal requirements for up to 7 years.

What if I forget my password?

Use the password reset link on the login page at app.cachee.ai, or contact support@cachee.ai for assistance.

How do I enable or disable Auto-Reload?

Log in to your dashboard, go to Billing settings, and toggle Auto-Reload on or off. Remember: disabling Auto-Reload means service will suspend if credits deplete.

How do I view my usage and credit balance?

Your dashboard at app.cachee.ai shows real-time credit balance, usage history, and consumption analytics. Optional balance alerts are available as a courtesy.

Can I transfer my account to another person or company?

Credits and accounts are non-transferable. Contact support@cachee.ai if your company undergoes a change in ownership to discuss options.

Legal & Policies

Where can I find the Terms of Service?

Our full Terms of Service are available at cachee.ai/terms. By using Cachee, you agree to be bound by these terms.

Where can I find the Privacy Policy?

Our Privacy Policy is available at cachee.ai/privacy. It explains how we collect, use, and protect your information.

What law governs the Terms of Service?

The Terms are governed by Florida law, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

How are disputes resolved?

Disputes are resolved through binding arbitration administered by JAMS in Tampa, Florida. Both parties waive the right to jury trial and class actions. Small claims court is an exception.

Can I use Cachee for any application?

No. Cachee is for business use only and cannot be used for high-risk applications, illegal activities, processing unauthorized data, circumventing restrictions, or developing competing products.

Can I publish benchmarks about Cachee?

No. You may not publish or disclose benchmarks about Cachee without APPUIX's prior written consent.

What are my data rights under privacy laws?

Under CCPA and applicable laws, you may have rights to access, delete, and opt-out of certain data uses. Submit requests to legal@appuix.com or privacy@appuix.com.

Does Cachee use cookies?

Yes. We use essential cookies for functionality, analytics cookies to understand usage, and may use marketing cookies. See our Privacy Policy for details and opt-out options.

Can the Terms of Service change?

Yes. APPUIX may update the Terms. Material changes will be communicated with notice. Continued use after changes constitutes acceptance of updated terms.

Who do I contact for legal inquiries?

Contact legal@appuix.com for legal matters, contract questions, or compliance inquiries. For privacy-specific requests, use privacy@appuix.com.

Troubleshooting

Why was my service suspended?

Service may be suspended for: payment failure (automatic, immediate), credit depletion, Terms of Service violation, security risk, or non-compliance with acceptable use policy.

How do I restore suspended service due to payment issues?

Update your payment method in Account Settings and ensure payment processes successfully. Service restores automatically once payment is confirmed.

How do I restore service suspended for policy violations?

Contact support@cachee.ai to understand the violation and resolve the underlying issue. Restoration depends on the nature and severity of the violation.

My cache hit rate is lower than expected. What should I do?

Review your TTL configuration, verify access patterns align with caching best practices, ensure proper cache key design, check for cache-busting query parameters, and contact support for optimization assistance.

I'm getting timeout errors. What's wrong?

Check network connectivity between your application and Cachee, verify your cache backend is responsive, review rate limits on your plan, check the status page for service issues, and ensure firewall rules allow Cachee connections.

Why is my latency higher than expected?

Latency can be affected by network distance, cache backend performance, payload size, or cache miss rates. Review your configuration and contact support for performance analysis.

I'm seeing authentication errors. How do I fix them?

Verify your API key is correct and active, check that credentials for your cache backend are valid, ensure tokens haven't expired, and regenerate credentials if necessary in Account Settings.

My integration isn't working. What should I check?

Verify endpoint configuration, check SDK version compatibility, ensure network connectivity, validate authentication credentials, review error logs, and consult documentation at cachee.ai/docs.

How do I check if there's a service outage?

Visit the Cachee status page for real-time service health information, scheduled maintenance windows, and incident history.

I received a suspension notice but don't understand why. What do I do?

Review the notice carefully for the stated reason, check your payment status and credit balance, review recent activity for policy violations, and contact support@cachee.ai for clarification.